Warranty Details

Your Bootstrap Farmer equipment is built to last, but since life happens, we keep you covered with a limited warranty for some peace of mind. If you're looking for information on your product's warranty coverage, how long it lasts, and what it covers, you've come to the right spot. 

Warranty by Product

Cell Trays
All thermoformed trays (cell trays) have a warranty to be free from defects for one year after purchase.  

6 Cell Plug Tray, 72 Cell Air Pruning Trays
All injection molded trays are warrantied for two years after the initial purchase to be free from defects, cracks, or breaks under normal use.

Heavy-Duty Hoop Bender
2-year warranty to be free from manufacturing defects. 

Commercial Microgreen Tray Washer
2-year warranty to be free from manufacturing defects. 

1020 Trays and Microgreen Trays
Warrantied for two years to be free from defects, cracks or breaks under normal use.

1020 Extra Strength Humidity Dome

1-year warranty to be free from manufacturing defects. 

Greenhouse Parts
A two-year warranty applies for the greenhouse connectors, couplings, winches, wiggle wire & channel purchased from BootstrapFarmer.com.

Greenhouse Kits
All Metal Kits have a five-year warranty against manufacturing defects.

GH Plastic Clear 6 mil 
4-year manufacturer's warranty 

Shade Cloth
Eight years (from UV degradation)

LED lights
Warrantied for one year to be free of defects. 

How to Make a Warranty Claim

Email us at contact@bootstrapfarmer.com with the order # and a photo/video of the damage, and in the subject line, note "warranty request." From there, our customer service team will handle the rest. Warranty valid only when purchased through BootstrapFarmer.com or our Amazon storefront. 

⚠️ International Customers Please Note:

Warranty requests for orders shipped outside of the contiguous United States are eligible for a product refund only. We are unable to ship replacement products internationally due to high associated shipping costs and customs fees.

Shipping Damage Claims are not Warranty Replacements. 

If a product is damaged in shipping to you, reach out to us for a replacement within 7 days of receiving the package. We will need to file a shipping claim. Please send pictures of the box, inside the box, and the damaged product via email at contact@bootstrapfarmer.com, and we will send you replacements. The pictures are required for the shipping claim. We appreciate your help with this, as it is our priority to get a replacement sent to you as soon as possible.

When are my products not covered?

• Product damaged from misuse/left outside in the elements.
• Products that have been soiled or abused beyond a reasonable expectation
• Products lost or damaged through natural disasters, fire, or accidents
• Product purchased outside of warranty limit (warranty lengths vary on the product)

How to Order Replacement Trays?

Our trays are made to hold up to commercial use. If they chip, crack or degrade in the first two years, we will send you a replacement. We want our customers to know they can rely on the quality of our products and that we want you to use the best. Email us at contact@bootstrapfarmer.com, and our friendly customer support team will ensure you get a new sturdy tray replacement. This warranty is complimentary for the first two years after your purchase.  

Questions. Comments. Email contact@bootstrapfarmer.com

We look forward to giving you more reasons to feel good about shopping with us.