For more information on freight delivery click here.
Does your shade cloth have grommets?
Our shade cloth comes with a slight hem on the edge without grommets or clips. A grommet kit can be purchased at box stores or Harbor Freight pretty inexpensively but our shade cloth clips work well to hold tight to the material.
What are all your poly sizes?
We offer widths of 16’, 20’, 24’, 28’, 32’, 36’, 40’, 42’, 44’, 48’, 50’, 52’, 54’ cut to any length. If you do not see the width available on our site please give us a call.
Are your domes BPA free? Yes, our domes are BPA free.
Are the raised ridges the same size throughout all the trays that you offer?
No they vary slightly between our deep 1020, microgreen, 1010’s and 5x5 trays.
How do I pop out my seed plugs from the cell tray?
Widger dibber or popsicle stick.
Do your 5x5’s fit in the 1010 trays? The 1020s?
8 5x5’s fit inside of the 1020. 4 can lay inside a 1010 however it is NOT a nice fit.
How thick are your 1020 extra strength trays?
Ordering, Shipping & Returns
Do you ship internationally?
To some locations. Shipping, Duties and Taxes should be calculated at checkout. Due to the size and weight of our products the shipping costs can be high. Unfortunately those costs are mostly out of our control. Returns are generally not accepted for international orders due to the high cost of shipping.
What is your shipping lead time for plastic and shade cloth?
It most cases both Shade Cloth and Greenhouse Plastic will ship the next business day.
What is your shipping lead time for other items (non plastic or shade cloth)?
Ships out next business day in most cases.
Can I place an order over the phone?
Yes please call 888-406-1982. We encourage online orders given that we have made the process rather user friendly.
Do you have a catalog?
We do not. To cut costs, keep information up to date and accurate and keep paper out of the landfill our website (www.bootstrapfarmer.com) has all of the prices, information, and resources you will need on desktop, tablet, and mobile devices.
What are your customer service phone hours?
8am-5pm Eastern Standard Time Monday - Friday
What is your return policy?
For non-greenhouse plastic and shade cloth items we will gladly accept a return within 30 days of your purchase. Due to the high cost of shipping, return shipping will be paid only for defective/damaged items.
Greenhouse plastic and shade cloth are cut to order and so we unfortunately cannot accept returns. Returns are also not accepted for Greenhouse Kits and Automated Grow racks.
International orders are also not available for returns due to the high cost of shipping.