Shipping policy

Order processing

Most in-stock orders ship within 1–2 business days from our Texas warehouse. Express orders placed after 12 PM EST ship the next business day. Orders over 150 lbs ship by freight (see Freight & oversized items below).

Free shipping

We offer free ground shipping on orders of $75 or more within the contiguous United States — this includes all of our greenhouse and hoop-house kits. Free orders ship via the lowest-cost ground service (UPS, FedEx, or USPS). Orders under $75, plus all Alaska, Hawaii, PO Box, and international orders, are rated at checkout. PO Boxes ship via USPS and are not eligible for free shipping.

Where we ship

We ship worldwide. Estimated ground transit from our Texas warehouse (business days from ship date, estimates only):

  • South Central (TX, OK, AR, LA): 1–2 business days
  • Southeast & Midwest: 2–3 business days
  • Northeast & Mountain West: 3–4 business days
  • West Coast & Pacific Northwest: 4–5 business days
  • Alaska, Hawaii & international: rated at checkout

Transit times exclude weekends and holidays. Expedited 2-Day and Overnight options are available at checkout.

International orders

All international orders ship Delivered Duty Paid (DDP) — duties, taxes, and customs fees are calculated and collected at checkout, so nothing is owed on delivery. Transit times vary by destination and may be affected by customs processing.

Freight & oversized items (150 lbs+)

Large items and kits ship by LTL freight on a pallet, delivered curbside. Please be available to receive and inspect your shipment, and note any damage on the delivery receipt before signing — this is required to file a freight damage claim. A liftgate (to lower the pallet to the ground) is available for an additional fee; appointment delivery can be arranged.

Local pickup

Local pickup at our facility is available by request. Contact us before ordering to arrange.

Tracking

You'll receive a tracking number by email as soon as your order ships.

Order changes & cancellations

Need to change or cancel an order? Contact us before it ships and we'll take care of it. If an order is returned because of an incorrect address provided at checkout, the customer is responsible for the cost of re-shipping.

Damaged or lost packages

If your order arrives damaged or doesn't arrive, contact us within 5 days of delivery and we'll make it right. For freight, also note any damage on the delivery receipt at the time of delivery.

Shipping refunds

Standard ground shipping charges are non-refundable. For guaranteed express services, the shipping charge is refundable if the carrier misses its published delivery deadline.

Questions? Our support team are growers too — contact us and we'll help.