Freight Delivery
🚛 Freight in 60 seconds
Your order is heavy enough to ship by freight truck — here's the short version:
- The carrier calls you to schedule. Book the appointment promptly — late scheduling can incur storage fees of $50–$200 per day, per pallet.
- It's curbside only, and you unload it. Drivers can't come up the driveway or help lift — have 2+ people or a forklift ready.
- Inspect before you sign. Photograph the pallet and note any damage on the driver's paperwork before they leave.
- If you note it, we replace it free. We'll ship replacements for anything damaged or missing — but only if it's documented at delivery.
- Plan for 5–10 business days in transit after it ships.
Questions? Call (888) 406-1982 or email contact@bootstrapfarmer.com.
How freight delivery works
Order ships → Carrier calls you → You schedule → Truck arrives curbside → You inspect & sign
✅ Before your delivery
- Give us your best phone number — the carrier uses it to schedule. Answer promptly: delays can incur storage fees of $50–$200 per day, per pallet.
- Line up 2+ people or a rented forklift to unload (pallets run 200–1,500 lbs). Free shipping covers curbside drop-off only.
- Clear a curbside spot the truck can reach. The driver picks the safest drop point, so it may not be your exact preferred location.
- Get your address and access right up front. Very limited access may require terminal pickup. Changing the delivery address once the shipment is moving (a reconsignment) costs $50–$150 in admin fees alone — and far more if the freight has to backtrack, since you'll pay $1.50–$3.00 per diverted mile plus updated line-haul rates. Confirm everything when the carrier calls.
⚠️ When the truck arrives — inspect before you sign
- Photograph the pallet from all angles before unloading (on the truck if you can).
- Verify contents against the Pick List — it's in a box near the top of the pallet, along with your Instruction Book.
⚠️ Found any damage? Write it on the delivery paperwork BEFORE the driver leaves. This is the single most important step — once you sign off clean, a freight claim can't be filed and the cost can't be recovered. If the damage is severe or the pallet doesn't match the photos we emailed you, call (888) 406-1982 immediately — you can refuse a clearly destroyed shipment.
For any damage or missing parts, email contact@bootstrapfarmer.com right away. Once it's noted at delivery, we'll promptly ship replacement parts at no charge.
Unloading Your Shipment
- Your responsibility: unloading the pallet from the freight truck is solely yours. The carrier allows time, but the driver isn't paid or required to help.
- Two ways to unload: cut the strapping and shrink wrap and hand-unload, or rent an outdoor forklift.
- Heaviest pieces (for hand-unloading): greenhouse film box 70–280 lbs; hardware box up to 60 lbs; most other items are easily handled.
- Safety first: you're responsible for your own safety and for protecting the load, the truck, and your property while unloading.
- Liftgate: Automated Grow Racks include a liftgate at no charge. Greenhouse kits do not come with a liftgate — if you request one, the carrier may bill the cost (around $150) after delivery.
Transit Times
- Most shipments take 5–10 business days.
- Transit times are estimates only; delays of several days aren't uncommon and are outside our control. More remote locations should expect longer delays.
What ships by freight
Our All-Metal Hoop House Kits, Greenhouse Coverings, Automated Grow Racks, and any product over 130 lbs ship via freight on wooden pallets. Most pallets weigh between 200 lbs and 1,500 lbs; orders over 1,500 lbs ship on multiple pallets.
Pallet sizes & weights
- Hoop House Kits — 94" L x 48" W x 3'–4' H
- 30' Hoop House — 2 pallets: 94" L x 46" W x 82" H, and 144" L x 46" W, height varies
- Automated Grow Racks — 48" L x 40" W x 83" H, 190–220 lbs per system
- Most other items — 48" L x 40" W, varying height (18"–78")
Our commitment
Freight is rough on cargo — which is exactly why the inspection steps above matter. Note any issue at delivery and we'll get replacement parts to you fast, at no charge.