Free Shipping on Orders over $75 to the Contiguous US

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Free Shipping on Orders over $75 to the Contiguous US

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  • Greenhouses
  • Seed Trays
  • Growing Equipment & Tools
    • Seed Trays
  • Seed Starter Kits

    • Freight Delivery

    All Metal Hoop House Kits,  Greenhouse Coverings, Automated Grow Racks and any products where the weight exceeds 130lbs. are shipped via freight on wooden pallets. Due to their size and weight, it's crucial to understand the delivery process. Most pallets weigh between 200 lbs. and 1,500 lbs.  Orders over 1,500 lbs. will also come on multiple pallets.

    freight packaged in box on pallet

     

    Dimensions

    • Hoop House Kits - 94” Long x 48” Wide x 3’-4’ High 
    • 30' Hoop House - 2 pallets: 94" L x 46" W x 82" H and 144" L x 46" W x Height will vary
    • Automated Grow Racks - 48" Long x 40" Wide x 83" High between 190 lbs. - 220 lbs. per system
    • Most other items - 48" Long x 40" Wide x varying height (18" - 78")

    Delivery Notes

    Every delivery requires:
    1. Delivery Appointment: The freight carrier will call you to schedule a delivery appointment. Prompt scheduling is essential to avoid additional storage fees.  It's essential we have a good contact phone number for you to provide to the carrier.

    2. Curbside Delivery Only: Trucks will remain curbside and will not drive down driveways.

    3. Customer is Responsible for Unloading: Drivers are not permitted to assist with unloading due to liability issues.

    4. No Forklifts or Lift-Gates Included: Free shipping covers delivery to your driveway only. Forklifts, lift-gates, and driver assistance are not included (with the exception of Automated Grow Racks and greenhouse plastic). 

    5. Limited Access Locations: For very limited access locations, a terminal pickup may be required.

    6. Driver Discretion: The driver will determine the safest drop-off point on your property, considering the safety of people, the load, their truck, and your property. They may not be able to deliver to your ideal location.

    7. Provide Carrier Information: Please allow a delivery window and provide any additional location information to the carrier when they call.

    8. Location Changes En Route: Changing delivery locations while your shipment is in transit will result in additional carrier fees.

    Checking In Your Delivery

    It is vital to thoroughly inspect your shipment upon arrival. Following these steps helps protect you and ensures a smooth resolution in case of issues:

    • Document Everything (Photos!): Before unloading, take pictures of the pallet from all angles.

    • Note Any Damage on Paperwork: Crucially, if there is any damage, you MUST clearly note it on the delivery paperwork BEFORE the driver leaves.

    • Immediate Contact for Concerns: If you have any concerns or issues (including damage or missing parts), email contact@bootstrapfarmer.com immediately.

    • Severe Damage/Mismatched Pallet: If the damage is severe, or the pallet does not match the pictures we sent to your email, contact us by phone at (888)-406-1982 or email at contact@bootstrapfarmer.com IMMEDIATELY. This allows us to determine the best course of action.

    • Replacement Parts: Bootstrap Farmer will promptly send out replacements for any missing or damaged parts.

    • Instruction Book & Pick List: Your Instruction Book and Pick List will be in a box near the top of the pallet. Use the pick list to verify your inventory.

    Unloading Your Shipment

    • Your Responsibility: Unloading the pallet from the freight truck is solely your responsibility.

    • Unloading Methods:

      • You can cut the strapping and shrink wrap and hand unload the items.

      • You can rent an outdoor forklift for unloading.

    • Weight Awareness: Pallets can weigh up to 1500 pounds.

    • Safety First: You are solely responsible for your own safety, preventing damage to your load, and avoiding damage to the freight carrier’s property during unloading.

    • Heaviest Components (for hand unloading):

      • Greenhouse film box: 70 lbs. to 280 lbs.

      • Hardware box: Up to 60 lbs.

      • Most other bulk items are easily handled.

    • Be Prepared with Help: The carrier will allow time for unloading, but be prepared with sufficient help. The driver is not paid or required to assist. Unload as quickly and safely as possible.

    • Lift Gate Availability (Optional/Extra Cost): In some cases, a lift gate may be available, but this is at the carrier's discretion and will incur additional fees up to $150, for which you will be responsible.  All greenhouse kits are ineligible for liftgates.  Carriers will not use a liftgate due to the size and weight of the kit.

     

    Transit Times

    • Most shipments typically take between 5-10 business days.

    • Please note that freight transit times are estimates only, and delays of several days are not uncommon and are outside of our control.  More remote locations should expect longer delays.

    Understanding the Freight Process & Our Commitment

    Once your kit leaves our facility, it travels through various freight hubs before reaching the hub closest to you, then on to the final delivery truck.

    In the event that damage occurs during transit, established procedures are in place to protect both you and Bootstrap Farmer from financial loss. The detailed check-in and picture-taking instructions above are crucial parts of these procedures, allowing us to recoup losses and continue offering competitive pricing.

    We are committed to getting you back on track quickly. If issues arise, please contact us right away. We'll promptly send out replacement parts. Your cooperation in following our instructions and being prepared for unloading helps us keep costs down for everyone.